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Support · Safety & Security

Your data. Fully protected.

Plus UAE Connect handles sensitive business documents, financial data, and employee records. We take security seriously — with enterprise-grade encryption, role-based access, and UAE-compliant data practices at every layer.

Platform Security

How we protect your account

Passwordless Authentication

Plus UAE Connect uses OTP-based (one-time password) authentication — no passwords to steal or reset. Every login requires a fresh 6-digit code sent to your verified email, drastically reducing the risk of unauthorised access.

Encrypted Data Storage

All data stored on Plus UAE Connect servers is encrypted at rest using AES-256 encryption. Sensitive documents — trade licenses, visas, Emirates IDs, contracts — are stored in encrypted vaults with access controlled by role.

Secure Data Transmission

All communications between your browser or app and our servers are protected by TLS 1.3 encryption. There is no transmission of your data over unencrypted channels at any point.

Role-Based Access Control

Your organisation's admin can control exactly who sees what. Assign roles to employees, accountants, or partners — limiting access to only the data they need to do their job.

Session & Device Management

View active sessions, log out remote devices, and receive alerts for new device logins. You are always in complete control of who is accessing your account and from where.

Audit Logs

Every action taken in the Plus UAE Connect portal is logged — document uploads, approvals, status changes, user logins. Full audit trails are available at all times for compliance and security review.

Compliance

Standards we uphold

UAE Data Protection Law Compliant

We process and store data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

Secure UAE Government API Integrations

All integrations with UAE government authorities (ICA, MOHRE, DED) use official, authorised API connections — no screen-scraping or unofficial access.

Regular Security Audits

Our platform undergoes regular third-party security assessments and penetration testing to identify and address potential vulnerabilities.

Data Residency

Client data is stored on servers located within the UAE, complying with local data residency requirements and ensuring you remain in control.

Best Practices

How to keep your account secure

Never share your OTP code with anyone — Plus UAE Connect staff will never ask for it

Review your active sessions regularly in Account Settings

Enable email notifications for all account activity

Report suspicious activity immediately to our support team at marketing@plusuae.com

Ensure only authorised staff members are added to your organisation account

Log out of shared devices after using the portal

Incident Response

What happens if there's a security issue?

01

Immediate Containment

In the event of any security incident, we isolate affected systems within minutes to prevent spread or further exposure.

02

Client Notification

Affected clients are notified within 24 hours of any confirmed incident involving their data — well within UAE regulatory requirements.

03

Investigation & Root Cause

Our security team conducts a full forensic investigation to identify the root cause and extent of any incident.

04

Remediation & Prevention

We implement fixes and preventive measures immediately and share a full incident report with affected clients upon conclusion.

Spotted something suspicious?

If you notice any unusual activity, suspicious communications, or potential security issues, contact us immediately at security@plusuae.com

Report Security Issue